Mailing list of active agents All showing activity (generally the Obtain Key function) for a week Cooperating reports (as a spreadsheet) Number of keys or keyboxes active in the last 6 months Available eKEY App report When a shackle was last released and who released it What Board/Association/MLS a Keybox is from Common Requests Most of the reports you may need are available through SupraNET and you may just need some help from our Customer Liaison representatives to show you how to run them. Phone Etiquette Meet with each individual align with goals monthly Quarterly Goals, Awards and Next StepĢ7 Common Requests Custom Requests Custom Alerts Special Requests Leadership Call Calibrations Review results in Monthly Business Review - Supervisor team calibrates monthly to make sure we align as a team +2 QA’s for each individual monthly QA form has 5 area’s we score individuals on: 1. On behalf of one of your agents, we record the notes under their profile On behalf of your organization, it is recorded under the organization profile 4 – Knowledge Base Gives our representatives a step by step guide to troubleshooting Also provides our engineers valuable information about current or potential issues that may need a stronger focusĢ6 Quality Process 2 coaching per Rep per month Real Estate Board, Association, and MLS Staff Members: Organization staff support through our Customer Liaison group.Ģ5 Process (what happens when you contact us)ġ – Get to an Agent Once the call is routed through our phone system you are connected with a support representative 2 – Tracking your calls In our call tracking system we document the details of our conversation and any steps taken to resolve issues 3 – If you are calling …. 2 This number is reserved for Board, Association, or MLS staff members only Contact us via chat using LogMeIn You can load the client Our goal is to reply within 24 hours of submission What we will review today How to Contact us Who you’ll talk to Roles and Responsibilities Our scope Our processes/examples Special Requests/Updates Recent Changes Thank you Q&A Who We Are & What We Do!Ģ3 How to Contact Us Phone Chat Email Fastest Faster FastĨ00/ opt. Real Estate TRACcess Automotive Hospitality Commercialġ9 Supra Sales Team Kory Epperson Bill Love Kevin Smith Doug Beals Supra in Real Estate 530+ real estate organizations U.S., Canada, Guam, Virgin Islands, West Indies, Australia, New Zealand, & Japan Nearly 1MM Keyholders using 3.5 million iBoxes Keyboxes SupraWEB Showing Info SupraNET Keys Lush – Sales Managerġ4 1st Place Finishes! 1960 1st Mechanical Key Non-recording 1966 1st Combo 1984 1st Mechanical Recording and PIN code 1991 1st Electronic Key Recording and PIN code DisplayKEY 1st Automatic renewal and 1st Palm PDA/Phones 1st Cellular key 1st Real-time wireless 1st Bluetooth iBox 1st Apple, Android 1st Agent Alert 1st GPS and End of Showing How long have you worked with your organization? What position do you hold within your organization? What is your favorite ice cream?ġ1 History & Evolution J. Fill out by noon! Supra USB Drives!!!! 03ĩ Introductions Tina Gibbs I have been with Supra for 1 YearĪnd I am the Curriculum Development / Trainer I have to choose a flavor - I like almost all ice cream flavors! But if I have to choose – I love Chocolate! Let’s talk about the Confusion and Happy Cards! Take 10 minutes to write down your comments! Let’s put names and face together! Review Map & Photo Release! 01 02 03 04 Best Practices from your organization. Real Estate TRACcess Automotive Hospitality Supra Users Today Nearly 1MM Keyholders 525 Associations / MLSs Over 3,500,000 MM Bluetooth boxes Over 25,000,000 Keyboxes! More Associations, more keyholders, more keyboxes, and more services than ever before Supra Users Today Thank you for your business! Lush Kathleen Agee Sales - Commercial, TRACcess Andre LaLande Product Management Teri Briskey Engineering Jay Despain Finance Kim Taylor Supply Chain Jim Hackl Human Resources Michele Evans Customer Service & Sales Operations Martin Wynn Call Center Corwin Peterson Marketing Patti DeLano Leadership Team General Manager Fayyad Sbaihat Field Operations Sales - Real Estate, Hospitality, Auto J. Welcome Fayyad Sbaihat – SMU Certification Program 1 Supra Master User Certification ProgramĢ Fayyad Sbaihat – SMU Certification Program
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